Jason’s Deli on West End
We’ve visited the Jason’s Deli in Cool Springs several times and have always had a pleasant experience, so we were excited that they put in a new location right on West End near Vanderbilt. We went for the first time tonight and had a less-than-perfect experience.
After ordering our meal, which was just the salad bar and soup, we noticed 2 customers who seemed dissatisfied with their food (soup, coincidentally).Throughout the course of our meal, we overheard two other customers complain about their food not being hot.
To enhance our queezy feeling, before we were given our plates for the salad bar, we walked passed the prep line and noticed that one of the small soup dishes ready for serving, had lipstick on it. Later on, we noticed that one of our forks was dirty, the bottom of one of our plates was greasy, and one of the small plates at the salad bar had food stuck on it, obviously hardened by the washing process.
The booth we sat in had food crumbles all over one of the seats. The booth was empty when we arrived, which means they had plenty of time to clean the booth had they chose to.
Unfortunately for them, these small details make a distinct impression on this critical consumer. Although I enjoy their food, I will probably be less likely to return knowning these things. Their ownly saving grace is that they just opened, so I may give them another shot in a few months.
